Sales Tax

• We collect a sales tax of 8.25% for all TX residents.
• Residents of all other states are responsible for payment of their own taxes.
• International residents are responsible for paying their own taxes and customs/duty charges.

Undeliverable Packages

If a package is returned to us as undeliverable - unclaimed, refusal at your ship-to address, incorrect information provided to us, unknown mailing address from mail carrier, missing information or the like, you will be assessed the shipping fee. At your request, we will reship at an additional shipping charge. Please make sure you enter accurate shipping information and make sure USPS and UPS will deliver to the ship-to address you provide. If for any reason we are unable to reach/contact you regarding this issue or to verify your shipping address, we will issue you a store credit only (via e-mail), minus a 25% restocking fee any actual shipping fees incurred by BDC.com. It is your responsibility to follow up with the order once we have attempted to reach you.

If you wish to reorder the items, you will be responsible for additional shipping fees. It is important that you always verify your shipping address. We cannot be responsible for any incorrect shipping information that may be provided to us by the purchaser.

Lost or Damaged Packages

If the box arrives and appears damaged, please refuse delivery. The package will be returned to us. Notify us of the refusal so we know to expect the package. Once the item is returned to us, we will process the package again.

If a package is lost in transit, please file a claim with the carrier. When a package is lost in transit, the two parties involved will be you and the carrier. BDC.com is not involved in this transaction once the package is shipped and this type of issue is beyond our control and jurisdiction. Should a situation like this arise, we will point you in the right direction and assist you in any way we can.

Return & Exchange Policy

Returns

We understand that dogs and puppies come in all shapes and sizes. Please follow our guidelines below for a prompt and courteous exchange:

• Please notify us first so we know to expect your returned package. We will issue the RMA # to track and expedite all returns. Items returned to us without prior authorization and RMA # (return merchandise authorization #) will NOT be accepted and will be returned to you. Sorry, we are not able to make exceptions.
• You have 7 days after you receive the item to notify us and return your purchase for store credit only. We ask that the return item(s) be mailed to us immediately after the RMA # is issued. Returned items must be received within 21 days of the date the RMA # was issued. We suggest that you insure your return package as items lost and/or damaged in transit will be your responsibility.
• Returns will be accepted if the item is in brand new condition, unworn, unwashed and with all tags and/or packaging.
• Items sent to us with missing tags, stains, odors, dog hairs, etc. will not be accepted and will be returned to you at your shipping cost.
• You will be held responsible for any damage to merchandise caused by your pet. Sorry, we will not be able to honor returns or exchanges for merchandise that is not in its original, new condition.
• Courtesy exchanges are provided once on most items**; subsequent exchanges will incur a $15 handling fee. You will be responsible for the cost involved in reshipping all exchanges.
• Items not eligible for exchange include beds/bedding, toys, seasonal apparel and gifts, custom orders, grooming products, and all reduced items in our Sale and Clearance areas.
• The item must be in a resalable condition and we reserve the right to make the final decision. Please return all items in the condition in which you would like to receive your items.
• Note, all custom / custom order items, holiday items, and sales rack items are final sale and cannot be refunded or exchanged.
• Holiday, special occasion clothing, and birthday items are not refundable or exchangeable.
• All items marked sale or clearance are final sale items.

**Due to health regulations, the following items are non-refundable and non-exchangeable:

• belly bands/diapers
• all grooming items (shampoos, conditioners, soaps, spritzers)
• carriers
• beds
• food bowls
• edible products
• any other items we deem unhygienic for resale

*Remember, you would not want to receive the above item used so please respect this. We cannot and will not make exceptions to our policies so we kindly ask that you do not ask this of us.

• We encourage you to read all relevant product descriptions, sizing and always measure your pet accurately before you make a purchase!
• If you have any questions about an item, please ask before you make a purchase.
• Exchange credit is provided in the form of store credit minus all actual shipping costs (may be more than the $5.50 we charge you depending on costs of shipping and packaging to us) and or restocking/handling fees.
• Again, please take note, just because you pay $6.50 shipping, actual shipping cost may be more and we will issue a store credit minus ACTUAL shipping cost to us.
• Returns to us will be at your shipping cost.
• In the case of shipment that was in our error, we will cover all associated shipping costs and no other fees are applicable.
• We will happily exchange any defective items at our sole discretion and our final determination. If an item is damaged or defective, you will receive the same replacement item or equivalent item or store credit
• You have 48 hours of receipt of item (from delivery confirmation) to notify us of any defects or damage, and 30 days to mail items back to us (i.e., we must have possession of returned item within 30 days of notification of your intent to return the item). We kindly ask that you do not wait months to return an item to us. Anything beyond 48 hours of delivery, we will provide you with the name and contact information of the manufacturer and you will have to contact them for defective product issues.
• We will not be responsible for any lost or damaged shipment you return to us and highly recommend insuring and tracking all items. Once we receive the returned item(s), we will issue you store credit minus all shipping costs within 30 days of receiving item(s).
• If you receive free shipping on any items you return, you will be credited the cost of the product(s) minus any actual shipping costs we incur + any associated fees.

Return Instructions

• As a courtesy to us we ask that you notify us prior to any returns or exchanges via email so that we can expect your package.
• Items shipped to us without prior authorization or notification WILL be rejected and returned to you, no exceptions!
• Once we receive the written request, we will send you an RMA (return merchandise authorization) number to add to the packing list included in your shipment. Please write the RMA number on the packing list and return it along the merchandise.
• Please mail package back to us in a secure box with appropriate packaging to prevent damage during transit. Use a secure carrier such as UPS, Fed- Ex, USPS. We ask that you use shipping confirmation for your own protection and insure all packages in the event it gets lost or damaged in transit. If there is no confirmation of delivery, packages damaged and/or lost during transit, will not be our responsibility. We cannot stress enough the importance of packaging items securely and insuring/confirming delivery of the package. It is for your own protection.

We ask that you mail to us:

1. Product with all tags and packaging in original shape
2. RMA number we provide

Gift Cards

Purchase of gift cards or gift certificates cannot be returned or exchanged for cash. They must be used to purchase of products in our dog boutique only.

Order Cancellation

Should you place an order and then decide to cancel all or part of your order, you may be charged a 10% credit card fee to cover the cost of refunds. This is the fee assessed by our credit card company to process a refund transaction. Orders may only be cancelled if we have not already processed and shipped your order, which usually occurs within 12 hours of order submission. We reserve the right to make the decision to cancel any orders at our discretion.

Questions? Contact us.